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CRM Manager (Salesforce)

Drogenbos, Belgium
Job description: CRM Manager : 
 
Our customer is a major European company, leader in its specific industry.

The BE/NL organisation is looking for a dynamic person with a proven experience as a CRM Manager

More details will be shared with the selected candidates. 
 
The CRM Manager will work on several projects : 
 
  • take the LEAD on SalesforceLightning, Salesforce Marketing Cloud, Field Service Lightning in combination with SAP S4/HANA 
  • Implement Quotation, Opportunity Management through new SF tool in organization
  • Expand number of marketing automation campaigns for marketing & service
  • Customer Master Data cleaning in preparation of implementation of new CRM tools

 
Your challenges:
 
As a Manager : 

 
  • Develop an integrated CRM strategy with business leaders from sales, marketing & service and its key initiatives (campaigns) in the organization
  • Responsible for planning, managing and delivering on the CRM strategy
  • Key liaison with headquarters and other national markets to define, collaborate & align the future CRM development roadmap for the future
  • Roll out new CRM developments into organization and market (technical as super-user and change manager for the teams)
  • Ambassador role for CRM-tools to educate, support and empower business leaders, key users and daily users.
 
As a Business Support : 
 
  • Analyze consumer, campaign data to derive insightful findings to develop intelligent journeys.
  • Develop End2End processes & journeys integrating & connecting Sales, Service & Marketing to maximize customer touchpoints
  • Key user in organization to support teams & users in their day2day use of CRM tools.
  • Develop training programs for users to ensure correct and maximum use of the Salesforce system.
  • Track and provide insights in pipeline management (open quotes, new opportunities), recent activities and customer performance
 
The CRM Manager will also work on: 
 
Data Management : 
  • Monitoring data quality customer data (B2B and B2C) Installed Base data
  • Implementing business rules and processes to keep data quality high
  • Leading Data Improvement projects with different departments
  • Ensure data is readily available for stakeholders & users
  • Develop reporting dashboards with Business Intelligence Experts
  • Support through delivery of adhoc reports
 
CRM Steering/ Reporting : 
  • Provide actionable insights based on data for Sales & Service Steering
  • Support integration of use of data from agents, sales reps to managements
 
 
 
Your Profile: 
 
  • Higher education or university degree in IT
  • Strong CRM expertise as a consultant or manager with a minimum of 2 years experience.
  • Prove Experience with Salesforce
  • Dutch, French and English language skills on a professional level
  • Strong organizational skills
  • Cutomer oriented
  • Analytical skills, business orientation
  • Easiness of establishing relations, ability to build strong collaborative relationship
  • Proven people Manager; Ability to lead teams in different cultural settings and with different cultural backgrounds
  • Effective communication skills, both oral and written
  • Highly organized and able to work well in growing organization
  • Problem analysis and problem-solving

Our Offer: 
 
  • A position in a company where colleagues are the closest thing to family and where people are happy in their daily work
  • A position with a lot of variety, contacts and autonomy
  • We offer you the key to a successful relationship through open communication
  • The drive to create a digital future
  • A function in a pleasant environment within a leading company in its market
  • To join an international group which is taking care of a better climate
  • An attractive salary package with extra-legal benefits;
 
 
Take your chance, make things happen!
 
 
 

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