Service Desk and Continuous Improvement Analyst (NL)

Location: Brussels, Belgium, Belgium
Our client is the leader in his specific sector for Belgium. We will be able to share full details during a personal interview. 

With a wealthy financial situation, a clear strategy and vision, this is your chance to join a company where solidarity, empathy and expertise are key values.

To support this challenge our customer has mandated AfinIT for the recruitment of a Service Desk and Continuous Improvement Analyst for the head-office. You are Bilingual (NL/FR), have an experience in Support and motivated to join a challenging company? Keep reading this opportunity ... 

Task:
 
  • Responsible for direct user support in the context of a new POS system
    • Able to work under pressure to answer question as soon as possible
    • Listen carefully, ask additional question to get an overall view of the problem
    • Based on your analysis, you make recommendations to help the user immediately or as quickly as possible
 
  • Escalation:
    • Due to their complexity or a need for specific experts, certain question should be transferred to specialized colleagues
    • If a problem can not be solved « in-house », you take the necessary actions to send the technical support on-site
 
  • Monitoring:
    • You report all requests and communications you have with the end user
    • You keep an overview of the open tickets and ensure that they are processed in the most appropriate timeframe
    • You maintain an up-to-date status of tickets
    • You report the recurring problems and take part in the search for a structural solution
 
  • Continuous improvement
    • You participate actively in the presentation and improvement services
 
Your personality and attitude:
  • Problemsolver
  • Teamplayer
  • Autonomous
  • You can cope with stress
  • Proactive, precise and results oriented

What is in it for you ?
 
Our customer offers a varied job that enables you to improve your IT knowledge. You will have significant responsibilities.
You will be coached by a motivated team in a human oriented environment.
 
  • Attractive salary
  • Full benefits included
  • Ambitious candidates will have opportunities for solid career evolution.
 
You can easily apply through the following options : see below.
We will pleased to get to know you personaly and tell you more about this challenge.
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